Frequently asked questions
The things we are asked most, answered properly. Still stuck? We are one message away.
Orders & delivery
2 to 5 working days in Punjab, Sindh and Islamabad. 4 to 8 working days for KPK, Balochistan, Gilgit-Baltistan and AJK. Orders placed before 3pm on a working day leave the same day.
Yes. COD is available across Pakistan. Our rider calls before arriving and you pay in cash when the parcel is handed over.
Not yet. We ship within Pakistan only, but we are working on UAE and UK delivery — join the newsletter to hear first.
Returns & care
Unworn pieces in their original packaging can be returned within 7 days of delivery. Made-to-order bridal sets and earrings are final sale for hygiene reasons.
Our pieces are triple plated over an anti-tarnish base. Wipe each one with the supplied cloth after wearing and keep it away from perfume, hairspray and chlorine — with that care the finish lasts for years.
Yes. Tell us the size you need and we reserve it while your piece is travelling back. You only pay the price difference, and exchange delivery is on us when the size we sent was wrong.
Sizing
Kangan pairs open on a hinge with a safety chain and come in 2.4, 2.6 and 2.8 inch. Slim meenakari sets have a small gap that flexes slightly. Rings marked adjustable fit US 6 to 9.
Measure the inner diameter of a bangle you already wear comfortably. If you are between sizes, take the larger one — a bangle should slide over the knuckle without force.
Yes. Allow 5 to 7 working days for dispatch on made-to-order bridal sets. We photograph the finished set and send it to you on WhatsApp before it ships.
Take the larger one. A bangle has to slide over the knuckle without force; a size too small will hurt on a warm day, and a size slightly generous can be worn over a sleeve.
Account & payments
WhatsApp us your order number on 0328 2002945 and we will send you the current status, packing updates and delivery day. No account needed.
One code per order. If a code needs a minimum spend and your basket is below it, the checkout will tell you exactly how much more is needed.
Failed sign-ins lock the form for 15 minutes. Wait it out, or use the forgot-password link to set a new password and sign in straight away.
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Shipping & deliveryWhatsApp par confirm karein
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ExchangeWhatsApp par request bhejein
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Care guideKeep the finish bright
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About usThe atelier story